Terms of Service

Who you're agreeing with

These terms are an agreement between your organisation and NEST Group LLC, trading as (DBA) AnimalDesk ("AnimalDesk", "we", "us"). AnimalDesk is a trading name of NEST Group LLC, a Wyoming limited liability company at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States; see nestgroup.space. By creating an account or using AnimalDesk you accept them on behalf of your organisation, and confirm you are allowed to.

The service

AnimalDesk is management software for veterinary clinics, shelters and animal-welfare charities: patient records, consultations and notes, care plans, kennel racks, inventory, volunteers and rota, accounting, marketing, reporting, an AI helper and a phone app for staff and volunteers. We keep improving it, so features may change; we won't take away something central to what you pay for without telling you first.

Free trial, plans and the non-profit discount

New accounts start with a 14-day free trial with every module included. No card is needed to start. At the end of the trial you choose a plan or the account pauses; your data is kept for you. Plans are priced per month, and paying yearly is twelve months for the price of ten. Registered non-profits get 50% off any plan once we have checked their registration. Any other arrangement is agreed with you in writing.

Your account

You are responsible for the people you give access to, for what they do in your account, and for keeping passwords and PINs private. Tell us straight away if you think someone else has access.

Your data

Your organisation's data, including patient records and the details of owners, finders, volunteers and donors, stays yours. You can export it at any time, and for 30 days after the agreement ends.

Personal details you keep in AnimalDesk

For the personal details of owners, finders, volunteers, donors and staff, you decide how they are used and we process them on your behalf. When we do, we:

• use them only to provide AnimalDesk to you and on your instructions, never for our own purposes;
• make sure everyone who can access them is bound to keep them confidential, and keep them secure;
• use only the providers listed in our Privacy notice to help us, under terms that protect the details as these do, and tell you before adding a new one so you can object;
• help you answer people's requests about their details and meet your own legal duties;
• tell you without undue delay if a breach affects your data;
• delete or return the data when the agreement ends, unless the law requires us to keep it;
• give you what you need to show that we keep these promises.

What you're responsible for

You are responsible for having the right to collect and use the details you enter, for telling people how you use them, for the clinical decisions you make and the treatment you give, and for following the veterinary, animal-welfare, medicines and controlled-drug laws that apply to you. A vet reads, edits and signs every clinical note.

Suggestions and AI features

Some features draft or suggest things, such as a SOAP note, care-plan items, a summary or an answer from your records. They are drafts and suggestions, not veterinary advice: a qualified person must check them before anyone relies on them, and you remain responsible for what you approve, sign and do. Never use them in place of emergency veterinary care.

Other services

AnimalDesk may connect to services you choose, such as your own mailbox or your own AI key. Your use of those services is under their own terms, and we are not responsible for them or for what they do with your data.

Plans and fees

Plans and prices are on our website or in your agreement. Fees are billed in advance for the period you choose; annual plans are invoiced once a year. Prices don't include taxes, which you pay where they apply. We give you at least 30 days' notice of a price change, and it applies from your next billing period. If an invoice goes unpaid after a reminder, we may pause the account until it is paid.

Fair use

Don't use AnimalDesk to break the law, send spam, infringe anyone's rights, or interfere with the service or other customers, and don't try to copy, resell or reverse-engineer it.

What we promise, and what we don't

We provide AnimalDesk with reasonable skill and care. Apart from that, it is provided "as is": as far as the law allows, we don't promise it will always be available, error-free or suited to every purpose. We are not responsible for losses caused by events beyond our reasonable control, such as outages at our providers. AnimalDesk is an administrative tool; it does not replace professional judgement or emergency care.

Limits on liability

As far as the law allows, neither of us is liable to the other for indirect or consequential losses, or for lost profits, revenue or donations, and our total liability in any 12 months is limited to the fees you paid us in those 12 months. Nothing in these terms limits liability that cannot be limited by law, such as for fraud.

Ending the agreement

You can stop using AnimalDesk at any time; paid fees are not refunded, unless the law says otherwise. We may suspend or end an account that seriously breaks these terms or isn't paid, and we will tell you first unless the law or a security risk prevents it. When the agreement ends, you can still export your data for 30 days; after that, we delete it.

Governing law

These terms are governed by the laws of the State of Wyoming, United States. Any dispute about them goes to the courts of Wyoming, unless the law where your organisation is based gives you the right to bring it there. Before going to court, we'll both try to settle it by talking first: write to hello@animaldesk.tech.

Notices

We send notices about your account to the email address of its owner. You can send notices to hello@animaldesk.tech, or by post to NEST Group LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States.

Changes to these terms

We may update these terms. For a significant change we tell account holders by email at least 30 days before it takes effect; if you keep using AnimalDesk after that, the new terms apply. Last updated: 31 October 2026.